Last updated: 22 October 2026
At Nuvitide, we take customer complaints, reports of suspected illegal content, and concerns regarding our website seriously. This policy explains how to submit a report and how we handle complaints.
1. How to Submit a Complaint
Customers and other affected parties can submit complaints or report suspected illegal content, misleading listings, or other website-related concerns by contacting us:
- Email: support@nuvitide.co.uk
- Subject line: Customer Complaint or Abuse Report
Please include the relevant product or page URL, a description of the concern, and any supporting information that may help us investigate.
You do not need to be a customer to report suspected illegal content.
2. Complaint Handling and Resolution
We will acknowledge and review complaints as promptly as reasonably possible.
We aim to resolve complaints and illegal-content reports within 7 business days of receipt. If a matter requires further investigation, we will communicate any relevant updates and explain the next steps.
Where appropriate, we may restrict access to, amend, or remove content while investigating a report.
3. Illegal Content and Abuse Reports
Reports concerning potentially illegal content will be reviewed promptly. Where a report identifies content that appears to be illegal, we will take appropriate action in accordance with applicable law and our platform obligations.
Please provide sufficient detail to allow us to identify and assess the reported content.
4. Escalation
If you are dissatisfied with the handling of your complaint, please reply to the original complaint email requesting escalation. We will arrange a further review by an appropriate member of our team.
5. Contact
For customer complaints, abuse reports, and website-related concerns, please use the contact details provided above.
Nuvitide is committed to maintaining a transparent and accessible reporting process