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Privacy Policy

Last updated: 22 October 2026

1. Introduction

Nuvitide (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase from https://nuvitide.co.uk/.

Data controller: Nuvitide LLC

Contact email: support@nuvitide.co.uk

Business address: 43 Stoke Fields Guildford

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

  • Identity and contact information: Name, billing address, delivery address, email address, and telephone number.
  • Order information: Products ordered, transaction references, order history, and delivery details.
  • Payment information: Payment status and transaction details. Card information is generally processed by our payment provider; we do not claim to store full payment card details unless this is actually part of our system.
  • Account information: Login credentials and account preferences, if you create an account.
  • Technical information: IP address, browser type, device information, website activity, and cookie identifiers, where collected.
  • Communications: Information you provide when contacting us with questions, complaints, or requests.
  • Marketing preferences: Your preferences for receiving promotional communications.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Processing and fulfilling orders.
  • Taking payment, arranging delivery, and managing returns.
  • Responding to customer enquiries and complaints.
  • Managing customer accounts.
  • Maintaining website security and preventing fraud.
  • Meeting applicable legal, tax, and accounting obligations.
  • Sending marketing communications where legally permitted.
  • Measuring website performance and advertising effectiveness where applicable and appropriately authorised.

4. Lawful Bases for Processing

Under applicable UK data protection law, we rely on one or more of the following lawful bases, depending on the purpose:

  • Contract: To process orders and provide services you request.
  • Legal obligation: To comply with applicable legal and regulatory requirements.
  • Legitimate interests: To operate, secure, and improve our business, where those interests are not overridden by your rights and interests.
  • Consent: Where required, including for certain marketing activities and non-essential cookies or similar technologies.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

5. Sharing Your Information

We may share relevant information with service providers where necessary to operate our store, including:

  • Website hosting and technical support providers.
  • WooCommerce and relevant website service providers.
  • Payment processors and fraud-prevention providers.
  • Shipping and fulfilment companies.
  • Customer support and email service providers.
  • Analytics and advertising providers, where used and appropriately authorised.
  • Professional advisers, regulators, law enforcement agencies, or other parties where required or permitted by law.

We do not sell personal information to third parties in exchange for payment. [Retain this statement only if accurate, and separately assess any advertising-related data sharing.]

6. International Data Transfers

Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will implement an appropriate transfer mechanism and safeguards where required by applicable data protection law.

Further information about relevant safeguards can be requested using the contact details below.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining records, and meeting legal obligations.

Retention periods depend on the type of information and the reason it is held. When information is no longer required, we will securely delete it or anonymise it where appropriate, subject to applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the shopping basket, maintain website security, remember preferences, and, where enabled, analyse website usage or measure advertising performance.

Where required, we will obtain your consent before using non-essential cookies or similar technologies. You can manage your preferences through our cookie settings where available.

For further details, please consult our Cookie Policy.

9. Your Data Protection Rights

Subject to applicable law and the circumstances of processing, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request erasure of your information.
  • Request restriction of processing.
  • Object to certain processing, including direct marketing.
  • Request a portable copy of certain information.
  • Withdraw consent where processing relies on consent.

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before responding.

10. Marketing Communications

Where legally permitted, we may send promotional communications about our products or services. You can unsubscribe using the link provided in marketing emails or contact us directly.

Unsubscribing from marketing does not prevent us from sending essential transactional messages, such as order confirmations or delivery updates.

11. Information Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

12. Children’s Privacy

Our website is not intended for children to use independently to make purchases. We do not knowingly collect children’s personal information where doing so would be unlawful. If you believe a child has provided personal information inappropriately, please contact us.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, service providers, or legal obligations. The latest version will be published on this page with its updated revision date.

14. Contact and Complaints

For privacy questions or requests, contact:

Business: Nuvitide LLC

Email: support@nuvitide.co.uk

Address: 43 Stoke Fields Guildford

If you are dissatisfied with how we handle your personal information, you can raise a concern with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

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